Shipping and Returns
You may return most new, unopened items within 15 days of delivery for a full refund minus all of our shipping costs to you plus a15% restocking fee. We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). If you have opened the box and used the pump or fountain, it must be returned in new condition, including packaging, or we cannot resell it so we cannot make a refund.
You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
You also may call us for a RGA number.
Cutting the pump cord voids the warranty! This is standard practice.
We apologize that we must charge shipping charges that seem exorbitant to those accustomed to Amazon orders. We are unable to get shipping deals like Amazon does. But rest assured, all items in our shopping cart ship for free within continental U.S.
We generally ship the same day as order. Kasco and Scott orders often take 1-2 weeks to be shipped. For expedited shipping on any of our items, please call us.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Shipping for some products to some places might be very, very expensive.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.
Please also note that the shipping rates for many items we sell are weight-based and size-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. For shipments with multiple boxes, we typically alter the weight of the product so that we charge you about what UPS charges us. Almost always we end up paying part of the shipping ourselves in these cases.