Frequently Asked Questions

How long does it take to ship products?

Generally, Fountain Mountain ships the same day an order is received up to 12 noon, Pacific time, cutoff point. Orders received after the noon cutoff will normally be shipped the next day.

However, Kasco and Scott products can sometimes take longer to ship out depending on backlogs.

Is shipping free?

Shipping is free within continental U.S.

Can shipping be expedited?

Because our shipping is free, orders default to either ground UPS shipping or USPS priority mail, depending on size of order. However, you can call us and pay extra if you need shipping expedited.

Do we have to pay by credit card? Can we send check?

Yes, you can send by check. Please call us at (805) 928-8886.

How long is the warranty?

The warranties vary according to product, with a minimum of 1-year. Please see the details for each product.